Regulations of the hygse.pl online store, effective from May 20, 2025.

These regulations (the ” Regulations “) contain information about the hygse.pl website (the ” Website “) and the rules for purchasing products offered on this Website.

To make a purchase on the Website and to create an Account or subscribe to the Newsletter, acceptance of the Regulations is required. 

• 1 DEFINITIONS

REGULATIONS – these regulations,

CUSTOMER – a natural person, legal person or organizational unit without legal personality but with legal capacity, who uses the Online Store under the terms and conditions set out in these regulations, including placing an Order in the Online Store,

INDIVIDUAL CUSTOMER – A customer who is a natural person, a consumer within the meaning of Article 22(1) of the Act of 23 April 1964, the Civil Code, and a natural person concluding a contract not directly related to his or her business or professional activity.

BUSINESS CUSTOMER – natural persons and legal entities other than individual clients.

SELLER – Klarta Poland EU, a limited liability company, with its registered office in Warsaw (01-625), at 37/58 Adama Mickiewicza Street, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000972396, NIP (Tax Identification Number) 5252902727, REGON (National Business Registry Number) 521614888, with the share capital of PLN 10,000 (fully paid up).

GOODS or PRODUCT – a movable item presented in the Online Store to which the Sales Agreement applies,

SALES AGREEMENT – a sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer, using the Store’s website,

ONLINE STORE or SERVICE – the online service available at warsaw-hygse.pl, through which the Customer can place an Order,

ORDER – a declaration of will of the Customer clearly specifying the type and quantity of Goods, directly aimed at concluding a Sales Agreement.

• 2. INFORMATION ABOUT THE SERVICE AND THE SELLER

1. The owner of the online store operating at www.hygse.pl is Klarta Poland EU, a limited liability company, with its registered office in Warsaw (01-625), at 37/58 Adama Mickiewicza Street, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under KRS number 0000972396, Tax Identification Number (NIP) 5252902727, National Business Registry Number (REGON) 521614888 (hereinafter referred to as “Klarta” or the “Seller”).
2. The controller of personal data processed in connection with the implementation of the provisions of the Regulations is Klarta Poland EU sp. z o. o.
3. The following services are also available within the Online Store: Account and Newsletter.
4. The Regulations define the rules for the provision of electronic services by the Seller to users, which consist in enabling them to:
   1. purchase of Products in the Online Store,
   2. creating an Account,
   3. receiving the Newsletter,
   4. making payments for Products (via tools provided by the online payment operator).
5. The Customer is entitled to use the Website in accordance with its intended purpose, within the limits of the law and good practice, while respecting the rights and goods of other people. 
6. The Seller strives to provide the Customer with continuous, uninterrupted access to the Online Store. However, the Seller is not responsible for any delays in the operation of the Online Store that are beyond its control, but are the responsibility of telecommunications operators and Internet providers.
7. The Seller is also not liable for any damage that the Customer may suffer or incur due to threats existing on the Internet, such as passwords being taken over by third parties, system hacking, or infection with computer viruses.
8. Due to the need to improve and ensure the proper operation of the Website, the Seller reserves the right to:
   1. periodically disabling the availability of the Online Store for the purpose of its expansion, maintenance or updating (information in this respect will be provided in the Store);
   2. occasional, short interruptions in access to the Website resulting from the need to carry out service work, diagnose the Website or ensure the security of the Website.
9. Automated use of the Website and its content is prohibited. In particular, the use of bots, crawlers, and other automated tools that enable use of the Website without the Client’s intervention is prohibited.
10. All intellectual property rights to all or any part of the Online Store, including the materials and information contained therein, in particular text, navigation solutions, the selection and arrangement of presented content, verbal and graphic logos, interactive applications, audiovisual materials, compilations of materials, photos, surveys, forms, templates, and studies, are the property of the Seller and are subject to legal protection. Copying of the content is prohibited. Modifying, copying, distributing, transmitting, displaying, transmitting, reprinting, sublicensing, creating collective works from the materials referred to above, as well as returning and selling these materials is prohibited.
11. In order to obtain statistical data on User traffic and to facilitate the use of the Website by Users, the Website uses cookies technology.

• 3 PRODUCTS

1. Information about the Products, including their descriptions, technical and functional parameters and prices provided in the Online Store constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
2. The packaging of the Products may differ slightly from that shown in the photos in the Online Store.

• 4. PERSONAL DATA

The Seller uses Customers’ personal data only in accordance with the Privacy Policy posted on the Website. Please review the Privacy Policy for all relevant information.

• 5. PRODUCT PRICE AND ORDER

1. Product prices are quoted in Polish zloty. The Product price includes VAT at the rate applicable in Poland, in accordance with applicable Polish law.
2. Product prices displayed in the Store are for the Product, excluding shipping costs. Shipping costs are presented to the Customer in accordance with § 7 of the Terms and Conditions.
3. The Seller points out that the total price of the order consists of the price for the product indicated in the Store and, if applicable, the costs of delivery of the Product.
4. To purchase the selected Product, add it to the cart in the Online Store.
5. Then, the Buyer selects the method of delivery of the goods and the method of payment for the order from the options available in the Online Store, and provides the data necessary to complete the placed Order.
6. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
7. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each Order.

• 6 CONCLUSION OF A PURCHASE AND SALES AGREEMENT BETWEEN THE SELLER AND THE CUSTOMER

1. After placing an Order in the Online Store, the Customer receives the following e-mails:
   1. an e-mail confirming receipt of the Order by the Online Store;
   2. an e-mail confirming acceptance of the Order for execution and all essential elements of the Order, i.e. the subject of the Order, the total price of the Order, the method and deadline for payment for the Order (if the order has not yet been paid); and
   3. an email confirming the shipment of the Product.
2. Upon receipt by the Customer of an e-mail confirming all essential elements of the Order and acceptance of the Order for execution, an Agreement is concluded between the Seller and the Customer.
3. After placing an Order, the Website provides the following payment methods:
   1. online payments, including e-transfers, payment cards, BLIK, quick transfer, deferred payment,
4. Settlements of credit card and e-transfer transactions are carried out through ING Bank Śląski SA., ul. Sokolska 34, 40-086 Katowice, a company entered into the Register of Entrepreneurs kept by the District Court Katowice – Wschód, 8th Commercial Division of the National Court Register under the KRS number 0000005459, share capital of PLN 130,100,000.00, fully paid up, NIP: 634-013-54-75, REGON: 271514909, on the basis of the Terms of Service available at: https://data.imoje.pl/docs/imoje_regulamin_platnosci.pdf .

• 7. DELIVERY AND DELIVERY COSTS

1. Delivery of ordered Products is free of charge. Delivery costs are always presented to the Customer before placing the order.
2. The Seller only fulfills Orders to delivery addresses within Poland. If Products are to be delivered to different locations, a separate Order must be placed for each delivery address.
3. Products purchased in the Store are delivered – depending on the delivery method chosen by the Buyer – via a courier company to the address indicated by the Customer or to the collection point indicated by the Customer;
4. As part of Product Delivery, there is no possibility of personal collection or collection of the Product from the warehouse. 
5. Parcels weighing over 30 kg are delivered to your first door and the delivery person may refuse to bring the parcel into your apartment.
6. Upon receipt of the Product, the Customer is obligated to confirm its receipt. Ownership of the Product is transferred to the Customer at this point. The Customer should assess the Product’s condition and compliance with the Order upon delivery by the courier and in their presence. If any damage or loss is detected, we recommend completing a complaint report in the presence of the courier, detailing the loss or damage. 
7. If you have any questions regarding the delivery of your Order, please contact the Seller by calling +48 22 125 51 74 or by e-mail to:bozena@warsaw-hygse.pl .
8. Details regarding delivery costs and returns are available in the Delivery Terms tab.

• 8. INDIVIDUAL CUSTOMER’S RIGHT TO WITHDRAW FROM THE CONTRACT These rules apply only to Individual Customers.
  

1. For all Products, the Individual Customer has the right to withdraw from the Agreement without giving any reason within 14 days from the date of delivery of the Products to the Individual Customer.
2. In order to withdraw from the Agreement, the Individual Customer may use the withdrawal form available at LINK .
3. If the Customer contacted the Seller by e-mail to withdraw from the contract, the withdrawal from the Contract is effective on the date the e-mail is sent after the Customer has completed the required data in the form referred to in §8 section 2 of the Regulations.
4. In the event of withdrawal from the Agreement, it is deemed not to have been concluded.
5. If an Individual Customer exercises their right to withdraw from the Agreement, they will receive a full refund of the price paid for the ordered Products and all other payments made. By withdrawing from the Agreement and returning the Product(s), the Customer agrees to receive a refund of the purchase price paid for the returned Product(s). The refund to the Individual Customer will be made as soon as possible, and in any case no later than 14 days from the date of receipt of notification of withdrawal from the Agreement. However, the Seller may withhold reimbursement until the Product(s) are returned.
6. Individual Customers are obligated to return Products within 14 days of submitting their withdrawal notice, in accordance with point 2 above. Return shipping costs are covered by the Customer. The return form must be included with the shipment. Return address: Klarta/Omnipack, Al. Katowicka 66, building DC04, rampa 40, 05-830 Nadarzyn. Return shipping costs are covered by the Customer.
7. To receive a full refund, you must return all Products received with the purchased Product to be returned, including any accessories that came with the device. The customer is responsible for any diminished value of the Products resulting from use other than what was necessary to establish the nature, characteristics, and functioning of the item. 
8. If the Products are received undamaged, complete and unused, the Seller will refund the full purchase price to the Individual Customer to the bank account indicated by the Customer in the Product return form. 
9. Individual Customers returning a product are obligated to return it in unaltered, undamaged, and complete condition, with no signs of use. If the Product is incomplete, damaged, or worn, or if the filters included with the Product are unpacked, the Seller reserves the right to deduct the equivalent of the amount needed to complete the device, including new filters, or to restore it to its previous condition from the refund amount. Individual Customers are responsible for ensuring proper protection of the returned equipment. In the event of a withdrawal, if the Product was damaged in transit, the Customer should include a complaint report prepared by the carrier with the returned Product.
10. The cost of return shipping is borne by the Customer. This also applies if the Customer fails to collect the ordered Product. 

 

• 9 SELLER’S LIABILITY TOWARDS BUSINESS CUSTOMERS These rules apply only to Business Customers.
  

1. A Business Customer may order 10 Products at a time, regardless of whether they order one or multiple types of Products. Products may only be used for the Business Customer’s own personal use, and the Seller does not consent to the Business Customer reselling the Products. Any other arrangements with the Business Customer will require the Seller’s consent in each case. 
2. The Seller shall in no event be liable in contract, tort (including negligence) or any other manner arising out of or in connection with the Contract for:
   1. any loss of profit, loss of sales, limitation of business opportunities or loss of revenue;
   2. loss or corruption of data, information or software;
   3. loss of business opportunities;
   4. loss of anticipated savings;
   5. impairment of goodwill; or
   6. any indirect or consequential losses.
3. The Seller’s total liability to the Business Customer for losses incurred under or in connection with the Agreement, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the price of the Products purchased. The Parties exclude the Seller’s liability for lost profits.

• 10 SELLER’S LIABILITY TOWARDS INDIVIDUAL CUSTOMERS These rules apply only to Individual Customers.
  

The Seller provides Products for domestic or private use only. The Consumer agrees not to use the Products for commercial, business, or sales purposes. The Seller is not liable for loss of profit, restriction of business activity, business interruption, or loss of business opportunity.

• 11 COMPLAINTS

1. The Seller is obliged to deliver the Product free from physical or legal defects (warranty). The Seller’s liability under the warranty towards Customers is specified in the provisions of Article 556 et seq. of the Civil Code. The Seller’s liability under the warranty towards Individual Customers is also specified in the provisions of Article 43a et seq. of the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2014, item 827, as amended). The Seller is liable under the warranty for defects only if the defect is discovered within two years of delivery of the Product to the Customer (Article 568 § 1 of the Civil Code and Article 43c on consumer rights).
2. Complaints may be submitted by Customers via the form available on the Store’s website: LINK
3. Complaints should include: name, product name, postal address, email address, date of purchase, type of Product being complained about, a detailed description of the defect and the date it was discovered, as well as the Customer’s preferred method of delivery regarding the complaint. Complaints should include proof of purchase, e.g., a copy of the receipt, invoice, and payment history. Providing the proof of purchase indicated above is recommended, but not mandatory, and is not a condition for exercising the Customer’s rights. If you do not specify whether you wish to exercise warranty rights, the complaint will be processed primarily under the manufacturer’s warranty.
4. Detailed information regarding the next steps in the complaint process will be provided to the Customer via email after completing and submitting the form (complaints are processed door-to-door). The Seller will review the complaint promptly, no later than 14 days from the date the complaint was submitted. The Customer will be informed of the decision regarding the complaint via email, or in writing in the case of a written complaint.  
5. If the complaint contains deficiencies, the Seller will inform the Customer about this in correspondence sent to the e-mail address indicated in the complaint.
6. If the complaint is accepted and the product is repaired, the repair will take place within 30 days from the date the complaint is considered.
7. The customer is obligated to secure the product being shipped for transport. If the product is damaged due to lack of or improper securing, the complaint may not be accepted.
8. If the complaint procedure does not bring the result expected by the Individual Customer, the Individual Customer may use, among others:
   1. Mediation conducted by the relevant Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here:  https://uokik.gov.pl/wojewodzkie_inspektoraty_kontroli_handlowej.php ;
   2. assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at:  https://uokik.gov.pl/stale_sady_polubowne.php ;
   3. free assistance from the municipal or district consumer ombudsman;
   4. online ODR platform available at:  https://ec.europa.eu/consumers/odr/main/?event=main.home.howitwork

• 12 MANUFACTURER’S WARRANTY

1. Products sold in the Online Store may be covered by a manufacturer’s warranty.
2. The warranty terms are specified by the manufacturer of the Product.
3. The warranty does not exclude, limit or suspend the Customer’s rights arising from the provisions on warranty for defects in the sold item.

• 13 FORCE MAJEURE

1. The Seller shall not be liable for failure to perform or delay in performing any of the Seller’s obligations specified in the Regulations caused by an event beyond the Seller’s control, i.e. force majeure. 
2. “Force majeure” means any event resulting from sudden, unforeseeable circumstances beyond the control of a party, the consequences of which could not have been avoided even if all efforts had been made to prevent them.
3. In the event of a Force Majeure event affecting the performance of the Seller’s obligations under the Agreement:
   1. The Seller will contact the Customer as soon as possible to notify him of such an event;
   2. The Seller’s obligations under the Agreement will be suspended, and the time for performance will be extended by the duration of the force majeure event. If such a situation changes the delivery date of the Products, a new delivery date will be established after the force majeure event ceases.

• 14 NEWSLETTER

1. The Customer may subscribe to the Newsletter in the following manner: (1) by entering their email address on the Online Store website; (2) when placing an Order; (3) by confirming their willingness to subscribe to the Newsletter by clicking the confirmation link that will be automatically sent to the provided email address. They can also subscribe to the Newsletter by selecting the appropriate checkbox when placing their Order. By subscribing to the Newsletter, the Customer and the Seller enter into an agreement for the provision of electronic services for an indefinite period.
2. The newsletter is provided free of charge. Customers may unsubscribe from the newsletter at any time and without giving any reason by using the link provided in the message sent by the Seller, or by notifying the Seller by phone or email.
3. Complaints regarding the Newsletter or other electronic services, including irregularities in the operation of hygse.pl, may also be reported by telephone.
4. Complaints regarding the Newsletter or other electronic services should include: a description of the matter covered by the complaint, the email address provided during account registration or in the Order, and the email address or postal address to which the response to the complaint should be sent. The Customer will be informed of the outcome of the complaint via the same method used to submit the complaint, within 14 days of its receipt by the Seller.

• 15 USER ACCOUNT

1. The Seller provides the Customer with the ability to set up and maintain a User Account on the Website. 
2. The account gives the Customer additional options, such as: viewing the history of orders placed by the Customer in the Store, checking the status of the order or editing the Customer’s data independently.
3. To create an Account, please complete the appropriate form in the Store.
4. When creating an Account, an agreement for the provision of electronic services is concluded between the Seller and the Customer for an indefinite period.
5. The Customer may only have one Account on the Website.
6. The Customer should carefully store his/her Account login details so that unauthorized persons do not gain access to them.
7. After creating an Account, the Customer has the option to add or change the data previously provided.
8. The Account constitutes a digital service within the meaning of the Act of 30 May 2014 on consumer rights.
9. The Customer may cancel the Account at any time without incurring any costs.
10. In order to cancel your Account, you must send your cancellation to the Seller at the following e-mail address: sklep@hygse.pl, which will result in immediate deletion of the Account and termination of the Account management agreement.
11. Immediately after creating the Customer Account, the Seller sends the Customer a message confirming the creation of the Account to the e-mail address provided by him.
12. If the Customer is an Individual Customer, he/she also has the right to withdraw from the contract for the provision of services by electronic means (keeping an Account), without giving any reason, within 14 calendar days from the date of its conclusion.

• 16 CUSTOMER COMMUNICATION

1. If the Consumer wishes to contact the Seller in writing for any reason, they may do so by email. The Consumer may also contact the Seller via hotline (call charges apply according to the operator’s rate).
2. In the case of a Business Client:
   1. All notices or other forms of communication sent by the Business Customer to the Seller or by the Seller to the Business Customer arising from or in connection with the Agreement shall be made in writing and sent by registered mail or e-mail.
   2. Notices or other forms of communication shall be deemed delivered: i) if delivered in person, on the day they are deposited at the Seller’s registered office; ii) if sent by registered mail or courier, on the day following receipt of the shipment by the Seller; iii) if sent by e-mail, on the day following its sending.
3. The provisions of this paragraph shall not apply to service of process in any judicial or administrative proceedings.

• 17 OTHER PROVISIONS OF THE REGULATIONS

1. A VAT invoice or other settlement document compliant with applicable tax regulations is issued for every Product sold by the Store. The VAT invoice is delivered electronically to the email address provided by the Customer, or in traditional form along with the delivery of the goods if the Customer provides a Tax Identification Number (NIP) during purchase for the VAT invoice. Acceptance of the Terms and Conditions also constitutes consent to receive invoices in electronic form to the email address provided in the Order.
2. Any disputes arising between the Customer and the Seller will be resolved by the court having jurisdiction over the Seller’s registered office, provided that, in the case of Consumers, such disputes will be resolved by a court having jurisdiction pursuant to the provisions of civil procedure. These Terms and Conditions are governed by and construed in accordance with Polish law. These Terms and Conditions do not limit any consumer protection rights that the user may have under mandatory provisions in their country of residence.
3. The Seller reserves the right to change the Regulations in the following cases:
   1. changes in legal provisions having a direct impact on the content of the Regulations;
   2. the need to introduce changes due to the imposition of certain obligations by state authorities;
   3. changes in the scope of services provided, including the introduction of new ones;
   4. the need to improve the operation of the Website and customer service;
   5. improving the protection of Users’ privacy;
   6. necessary to prevent abuse;
   7. if there are safety reasons;
   8. the need to introduce editorial changes.
4. The Seller will notify registered Customers of any changes to the Terms and Conditions via email. Changes to the Terms and Conditions will take effect 14 days after notification. Orders placed before the effective date of changes to these Terms and Conditions will be fulfilled based on the provisions in force on the date the Order was placed.